How can I contact B-maxx customer service team?

Email: bmaxx@blubirch.com
Phone: You can call us at: 95138 44699/95130 70275
Timing: Mon-Fri: 9am-8pm IST Sat: 10am-6pm IST

Is B-maxx platform open for all?

B-maxx is an on-invite platform. Once a company is on-boarded on this program, its employees get access to this

How can I get access to this platform?

You can B-maxx customer service to check if your company is part of this program. If your company is already part of this program then our team will guide you on how to register and get access. However if your company is currently not a part of this program the our team will guide you on how you can get your company on-boarded in this program.

What is required from a Company?

To provide access to employees of a company, we have very minimal requirement from the company as below:

• Send an introductory email to all employees about this program
• Space for kiosk to showcase type of items (Only for first Sales Cycle)
• Space for kiosk to deliver sold items post every sales

Does the employee need to register using company email id?

Not necessarily. Employees can register using their personal email id along with company code that will be provided by B-maxx.

How is B-maxx different from normal B2C retailers?

Unlike normal B2C retailers, B-maxx is an “on invitation” portal where time bound sales are run to offer attractively priced excess or minor box damage inventory from retailers and brands. Once the sale is over, the inventory bought by you is delivered to your office location except for Large Appliances that are delivered to your home location.

What all product categories will be sold on platform?

We sell products across multiple categories like electronics, fashion, Kitchen etc. However no all product categories could be present across different sales cycles.

Where do we get inventory from?

We work with multiple retailers and brands that have excess/offseason/minor cosmetic defect inventories. These inventories are certified by Blubirch and then published for sales on B-maxx.

Do we get to see the physical product?

When we on-board a company's employees on this program, we put a manned kiosk with sample products for couple of days at the company. This allows employees the opportunity to see the type of inventory that will be available on our platform. Moreover, you can visit our B-maxx store at Banshankari (Bengaluru) to better understand quality of products. To reach B-maxx store, just type Blubirch in Google maps.

How often are these sales run?

Currently we run these sales 1-2 times a month. However this could change in the future. You will be informed of upcoming sales on your registered email/phone.

Do you do this sale for employees across all locations?

To ensure we keep the cost low and pass the benefits of low price to buyers, we limit every sale to a city based on published inventory location. So not all employees will have access to every sales cycle but only to the sales cycle that is assigned for their respective city.

Is their any limit on how much I can buy during a sale?

Usually there is no limit on how much you can buy during a sale. However in some cases participating brands may put some limits to avoid hording. In such cases, we will inform you prior to the sales event.

What will be the payment methods?

Buyers will have to pay using payment gateway to conclude an order on B-maxx

Do you offer COD?

No, we don’t offer COD.

Can we cancel the order or return the products post purchase?

You can cancel the order before it gets shipped out. Also, you can return the item at the time of delivery if it is different from what was mentioned on the site. However, we don’t allow change of mind returns.

What if I want to return the product?

You can return the product during product delivery and we will take back the units. However, once the units are accepted, no return request will be entertained.